index
Free Shipping on Orders Over ₹299 Shop now Use Code : OLMEC10 Shop Now Free Shipping on Orders Over ₹299 Shop now Use Code : OLMEC10 Shop Now Free Shipping on Orders Over ₹299 Shop now Use Code : OLMEC10 Shop Now Free Shipping on Orders Over ₹299 Shop now Use Code : OLMEC10 Shop Now Free Shipping on Orders Over ₹299 Shop now Use Code : OLMEC10 Shop Now Free Shipping on Orders Over ₹299 Shop now Use Code : OLMEC10 Shop Now Free Shipping on Orders Over ₹299 Shop now Use Code : OLMEC10 Shop Now Free Shipping on Orders Over ₹299 Shop now Use Code : OLMEC10 Shop Now Free Shipping on Orders Over ₹299 Shop now Use Code : OLMEC10 Shop Now Free Shipping on Orders Over ₹299 Shop now Use Code : OLMEC10 Shop Now

Thank you for choosing Olmec Chocolate! We want you to be completely satisfied with your purchase. This policy outlines the conditions under which you can return Olmec chocolate products for a refund.

What can be returned?

  • Unopened and undamaged items within 10 days of purchase.
  • Items that are damaged during shipping (please see Damaged Items section below).

What cannot be returned?

  • Opened or tampered with items due to the perishable nature of chocolate.
  • Items purchased more than 10 days ago.

Damaged Items:

If your Olmec chocolate arrives damaged, please contact us within 48 Hours of receiving your order. We will require a picture of the damaged item(s) for processing. Once verified, we will be happy to offer you a full refund or replacement, depending on your preference.

How to Return an Item:

  1. Contact us at olmecoperations@gmail.com with your order number and the reason for your return.
  2. We will provide you with a return shipping label (for damaged items only).
  3. Securely pack the unopened and undamaged items in the original packaging, if possible.
  4. Ship the return package to the address we provide.
  5. Once we receive and inspect the returned item(s), we will process your refund within 15 business days. The refund will be issued to the original payment method used for the purchase.

Return Shipping Costs:

  • You will be responsible for the cost of return shipping unless the item is damaged during transit.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at olmecoperations@gmail.com.

 

Questions:

If you have any questions regarding our return and refund policy, please don't hesitate to contact us at olmecoperations@gmail.com or by phone at +91 85210 63934

 

Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you use our website www.oslmecchocolates.com, and related services.

1. Information We Collect

We collect the following types of information:

Information you provide:

Name

Contact information (email address, phone number)

Billing and shipping address

Payment information (credit card details - we do not store this information)

Order history

Information you provide in reviews, surveys, or other forms

Information collected automatically:

Device information (IP address, browser type, operating system)

Usage data (pages viewed, time spent on the site, search queries)

Geolocation information (with your consent)

2. How We Use Your Information

We use your information for the following purposes:

To process your orders and deliver your purchases

To provide you with customer service

To personalize your experience on the Services

To send you marketing and promotional communications (with your consent)

To improve the Services

To comply with legal obligations

3. Sharing Your Information

We may share your information with third-party service providers who help us operate the Services, such as payment processors, shipping companies, and marketing agencies. We will only share your information with these providers to the extent necessary for them to perform their services.

We may also share your information with law enforcement or other government agencies if required by law.

4. Your Choices

You have choices regarding your information:

You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails.

You can access, update, or delete your personal information by contacting us.

5. Data Security

We take steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.

6. Children's Privacy

The Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the website.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at olmecoperations@gmail.com or +91 85210 63934.

Additional Information:

We may use cookies and other tracking technologies to collect information about your use of the Services. You can control cookies through your web browser settings.

We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

By using the Services, you agree to the terms of this Privacy Policy.

Verified